Answers for parents and party organizers: learn how to browse and book services, handle payments and cancellations, and get support when needed.
Learn how to explore Boombino and find the right services for your child’s party.
Use the search bar or browse by category such as entertainers, food & drinks, or venues. You can filter by location, budget, and availability.
You can browse services freely, but you’ll need an account to send booking requests and communicate with vendors.
Understand how to request and confirm services on Boombino.
Click the 'Request Free Quote' button on a vendor’s profile, fill out your event details, and send your request. The vendor will confirm availability.
Yes, you can send separate booking requests to different vendors, for example a magician, a cake provider, and a venue.
You’ll receive a confirmation message in your Boombino account and by email once the vendor accepts your request.
Find out how payments work, what’s included in the price, and how refunds are handled.
Payments are processed securely through Boombino using Stripe. You can pay by credit card or other supported methods.
No, all vendor prices are displayed clearly on their profiles. Boombino does not add hidden costs.
Your card is charged once the vendor confirms your booking. Some vendors may require a deposit, which will be shown before you confirm.
Learn about cancellation policies, refunds, and what happens if plans change.
Yes, you can cancel through your Boombino account. Each vendor has a cancellation policy, which is displayed before booking.
Refunds depend on the vendor’s cancellation terms. Some may allow full refunds up to a certain date, others may keep a deposit.
If a vendor cancels, you’ll receive a full refund. Boombino support can also help you find an alternative provider.
See how you can message vendors and share details about your event.
Once you send a booking request, you can chat directly with the vendor in Boombino’s messaging system.
Yes, you can share dates, times, and any special requirements directly in the message thread.
All communication should stay on Boombino for safety and support. Sharing personal contact details before booking is not allowed.
Learn how Boombino ensures safe and reliable services for your child’s celebration.
Yes, Boombino verifies vendor information before profiles go live. Verified badges highlight trusted providers.
Parents can leave reviews and ratings after each event. This helps you choose providers with proven track records.
All payments are processed securely through Stripe. Boombino never shares your payment details with vendors.
Manage your personal details, preferences, and saved favorites on Boombino.
Click ‘Sign Up’, enter your name, email, and password, and confirm your email address to get started.
Yes, click the heart icon on any vendor profile to save it to your favorites for quick access later.
Boombino follows GDPR standards and keeps your personal details private. Vendors only see the information you share in booking requests.
Find out how to get help and how Boombino supports you if issues arise.
You can reach us through the support button in your account or via email. Our team usually responds within 24 hours.
First try to resolve the issue directly with the vendor via messages. If no solution is found, Boombino support can step in to help.
Boombino offers support in multiple languages, including English and German. More languages will be added over time.
